{"id":959,"date":"2022-02-14T21:51:56","date_gmt":"2022-02-14T21:51:56","guid":{"rendered":"https:\/\/autosigma.stage.hello406.dev\/?p=959"},"modified":"2022-02-15T18:57:56","modified_gmt":"2022-02-15T18:57:56","slug":"decrease-your-dealerships-marketing-costs-while-increasing-revenue","status":"publish","type":"post","link":"https:\/\/autosigma.stage.hello406.dev\/?p=959","title":{"rendered":"Decrease Your Dealership\u2019s Marketing Costs While Increasing Revenue"},"content":{"rendered":"<h6><span style=\"font-weight: 400; color: #999999;\">Written by Matthew Strunk<\/span><\/h6>\n<p><span style=\"font-weight: 400;\">Marketing efforts that are reliably profitable for your dealership can feel elusive and challenging to make, but there\u2019s hope! At our company, AutoSigma, we create software that helps dealerships and their agency partners create, update, and automate their marketing offers and messaging. Working with our clients, I\u2019ve learned that there are several proven steps you can make to improve your dealership\u2019s marketing, whether you have a high performing marketing team or you\u2019re refining your existing strategy.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Generally, a lot of dealers that we work with are growth minded, which is great, but in the effort to maximize revenue, they can get carried away with expenditures in the marketing department. On the other extreme, many other dealers can be very reserved and only focus on minimizing operating expenses while losing a lot of opportunity because they\u2019re just not allowing their marketing efforts any chance to perform. But it\u2019s absolutely possible to drive additional revenue from great marketing while cutting out unnecessary costs, resulting in a leaner and more efficient marketing plan.<\/span><\/p>\n<h2><span style=\"font-weight: 400; color: #333333;\">The Transformational Triangle<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">So how do you strike the right balance in your marketing efforts? When evaluating our most profitable dealerships we\u2019ve found that there are typically three areas they all share in common for improved process development towards more lucrative and stable growth. These areas are Efficiency, Effectiveness, and Experience.<\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-960 size-full\" src=\"https:\/\/autosigma.stage.hello406.dev\/wp-content\/uploads\/2022\/02\/autosig1.png\" alt=\"\" width=\"512\" height=\"503\" srcset=\"https:\/\/autosigma.stage.hello406.dev\/wp-content\/uploads\/2022\/02\/autosig1.png 512w, https:\/\/autosigma.stage.hello406.dev\/wp-content\/uploads\/2022\/02\/autosig1-300x295.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s dive into each of these areas in more detail.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400; color: #333333;\">Efficiency<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">For many dealerships, there\u2019s usually a loose understanding of their marketing process with a specific focus on being aware of the budget and incoming customer incentives. But they don\u2019t often have things like internal workflow diagrams or process charts from partner marketing firms in order to stay aware of how both internal and external marketing efforts directly affect your business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keeping records of how every marketing task fits into a department workflow helps you understand each part of the process and which parts are crucial, missing, or redundant.\u00a0 The very OEMs that dealerships represent spend a ton of money on researching and applying process methodologies to become more efficient. It doesn\u2019t have to apply to just manufacturing. This approach also applies to your entire dealership, from the office to sales to marketing. Let\u2019s use an example diagram to better visualize what we\u2019re talking about:<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-961 size-full\" src=\"https:\/\/autosigma.stage.hello406.dev\/wp-content\/uploads\/2022\/02\/Autosig2.png\" alt=\"\" width=\"512\" height=\"445\" srcset=\"https:\/\/autosigma.stage.hello406.dev\/wp-content\/uploads\/2022\/02\/Autosig2.png 512w, https:\/\/autosigma.stage.hello406.dev\/wp-content\/uploads\/2022\/02\/Autosig2-300x261.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">While the above process can be functional, there are plenty of operational redundancies at play and important questions that could help reduce costs substantially without losing quality work. For instance, here are just a few observations and questions that could optimize this marketing workflow diagram:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Why are there separate creative departments across four different marketing channels? The social media content could be repurposed from assets created by the internal designer, saving time and money from executing different strategies.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are the social media designs related to the website designs or the work the agency is doing?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Is there an ad agency that also handles social media and\/or SEM analytics to reduce how many external parties are necessary for my dealership\u2019s marketing process?\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">With that overview out of the way, it is time for you to begin learning more about your own marketing workflow. Here\u2019s a good place to start:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to something like <\/span><a href=\"http:\/\/lucidchart.com\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">lucidchart.com<\/span><\/a><span style=\"font-weight: 400;\"> or similar and create your own workflow diagram based on your unique process.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use the swimlanes to categorize different sections of your workflow. This could be by service or by phase.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can color code each step based on the role of the individual responsible for it.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don\u2019t overthink this. Just get your first version out and then refine as you move forward. You can review this each month with your other closing procedures.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Each symbol stands for a different type of step. It could be a document, a process, a decision, or a termination point. Those will get you pretty far.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Understand that each \u201cprocess\u201d step kicks off another process, which would be documented in a separate SOP (standard operating procedure).\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Each process can have its own workflow diagram which helps further break down the process (recommended).\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your SOPs plus workflow diagrams will be combined to create your marketing playbook.<\/span><\/li>\n<\/ul>\n<h2><\/h2>\n<h2><span style=\"font-weight: 400; color: #333333;\">Effectiveness<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A lot of dealerships know they need efficient marketing, but they don\u2019t necessarily know how to determine what type of marketing is effective. There\u2019s the old marketing adage: 50% of this is working, but which 50%? Now, I could write an entire series related to marketing attribution, but\u00a0 in this article we\u2019re going to assume you have a process for determining that. If you don\u2019t, you need to start there, and there are a lot of great articles out there to get you started.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Assuming you have that down, here are some things you can do in order to get a handle on what parts of your marketing process are most effective. We\u2019ve included some of the steps and exercises we suggest clients practice:<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Vendor &amp; Source\/Channel Audit Exercises<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Write down all the vendors involved in your marketing flowchart that you made earlier. If you haven\u2019t done this yet, go do it.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to your finance department and have them provide you with a list of all marketing expenses by vendor.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cross reference this list with the above list of vendors to ensure full coverage.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to Google analytics and write down all of the sources\/channels of traffic currently and write down the responsible party for each source\/channel.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Now write out each vendor and media channel along with the associated expense.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go line-by-line and determine the value the vendor and\/or channel is providing expressed in a monetary format (for example, if something saves you time, then use your loaded hourly cost and\/or the predicted value that you could create if you used that time elsewhere).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There will be overlap by vendor and marketing channel, and that is okay! There is a chance that a channel provides value but the vendor is not, or vice versa.<\/span><\/li>\n<\/ul>\n<h4><\/h4>\n<h4><span style=\"color: #333333;\"><b>Example Result:<\/b><\/span><\/h4>\n<p><img decoding=\"async\" class=\"alignnone wp-image-962 size-full\" src=\"https:\/\/autosigma.stage.hello406.dev\/wp-content\/uploads\/2022\/02\/Autosig3.png\" alt=\"\" width=\"512\" height=\"82\" srcset=\"https:\/\/autosigma.stage.hello406.dev\/wp-content\/uploads\/2022\/02\/Autosig3.png 512w, https:\/\/autosigma.stage.hello406.dev\/wp-content\/uploads\/2022\/02\/Autosig3-300x48.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/p>\n<h3><\/h3>\n<h3><span style=\"font-weight: 400; color: #333333;\">Impact Assessment<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The retail sector of automotive sales continues to grow digitally, and multi-channel marketing will keep growing too. Such growth brings the potential to provide improved ways to both help customers and extract more lifetime value (LTV). And by taking the time to more fully understand how different areas of your dealership\u2019s marketing efforts are worth it or not, you can more thoroughly make changes that will impact your overall efficacy.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To get a better grasp on how your dealership\u2019s marketing is effective in certain areas while not as much in others, consider the evaluative steps below:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Take your list of vendors and channels and organize them based on the value provided to your dealership. This was done in the prior section, if you haven\u2019t done that yet, do it.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Label them according to effectiveness.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Examples:<\/b><span style=\"font-weight: 400;\"> A-F, or 1-6, or Platinum &#8211; Bronze. The naming convention isn\u2019t important, but it will help you as you evaluate future options by determining what sort of value it brings.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any vendor or channel that doesn\u2019t add any positive return on investment (ROI) should default to the lowest rank and likely get dismissed.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Next, look at each vendor or channel and determine where the point of diminishing return is. This will also help you determine at which point the return of a \u201cGrade A Channel\u201d is lower than the starting value of a \u201cGrade B channel.\u201d All of this ultimately helps you determine your budgets and allocation.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remember, the first version of all these exercises is just that &#8211; the first version! Make sure you are always iterating and just take the next step.<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">Vendor\/Channel Deep Dives<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Now that you have this information, it is time to validate them. Is the vendor\/channel underperforming because they aren\u2019t valuable or is it not being executed properly? We don\u2019t want to dismiss a channel because of a poor vendor. Here are some steps you can take to determine why a vendor\/channel is underperforming.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Work this list backward from those that are providing the least value to those who are providing the most.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Some will be very quick and easy, others will take more time and that is okay, you won\u2019t get this done in one sitting!<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identify your audit you\u2019ll perform. Example: If your Facebook ads aren\u2019t performing then you need to perform an audit of your FB ad campaigns. If your website isn\u2019t performing well then you need to perform a thorough website audit.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Some examples of the things you will find include over-use of branded advertising campaigns), bidding on tier 1 keywords, and more!<\/span><\/li>\n<\/ul>\n<h2><\/h2>\n<h2><span style=\"font-weight: 400;\">Experience<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Have you ever heard of or completed a Customer Journey Audit? What are the touchpoints that your business has with your customers? It\u2019s up to you to determine what the entire customer journey experience is, and you can even break it down by department for segmented awareness of every stage. For our purposes, let\u2019s just talk about the marketing side.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, it might be easy to think of your service department\u2019s final customer touchpoint as paying the cashier. But in reality, the very last touchpoint for customers is driving their newly serviced vehicle off the lot. If your dealership is located on an especially busy street, it might be difficult to get on the main road, and even just that difficulty is a reality you should understand as the dealer. It doesn\u2019t necessarily mean you can fix it, but you can potentially mitigate the issue or at least understand its relevance on the overall customer experience, and build solutions to provide support around those deficiencies.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400; color: #333333;\">An Example Structure For A Customer Journey Audit<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Measure the last touchpoint and work backwards (for marketing audits, use your conversion point)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Document the flow similar to your workflow diagram from earlier (specifically, by conversion &amp; channel)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Run a Google Analytics report that shows you the funnel working backwards<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go through the customer logs to find additional sources<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to each touchpoint that contributes toward your dealership&#8217;s online conversions (for getting onto a particular page \u2013 don\u2019t filter by conversion!)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Label the touchpoint and document your dealership&#8217;s customer experience with it \u2013 don\u2019t overthink it!<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don\u2019t worry about optimization! Just document!<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use the 80\/20 rule<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Review, repeat, and refine<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-963 size-full\" src=\"https:\/\/autosigma.stage.hello406.dev\/wp-content\/uploads\/2022\/02\/Autosig4.png\" alt=\"\" width=\"512\" height=\"338\" srcset=\"https:\/\/autosigma.stage.hello406.dev\/wp-content\/uploads\/2022\/02\/Autosig4.png 512w, https:\/\/autosigma.stage.hello406.dev\/wp-content\/uploads\/2022\/02\/Autosig4-300x198.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/p>\n<h4><span style=\"font-weight: 400; color: #333333;\">Common Customer Journey Issues To Watch For<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inconsistent messaging (different information on different pages that create confusion)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Poor landing page experience (this leads to higher costs-per-click and cost-per-acquisition)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Confusing &amp; conflicting calls to action<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Overwhelming information<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Technical issues<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">There\u2019s no doubt that if you start focusing on your customer\u2019s experience beginning with the first interaction, you will make massive strides towards improving their user experience and in turn your marketing performance.\u00a0\u00a0<\/span><\/p>\n<h3>The Time Has Come<\/h3>\n<p><span style=\"font-weight: 400;\">While there is no such thing as a magic pill for marketing, I can assure you that if you start focusing on building a more efficient and effective marketing process centered around your customer\u2019s journey, you will absolutely see a quantifiable shift in your bottom line. It doesn\u2019t take long working through the above exercises to quickly start identifying areas of opportunity. So get started and take the next step.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Written by Matthew Strunk Marketing efforts that are reliably profitable for your dealership can feel elusive and challenging to make, but there\u2019s hope! At our company, AutoSigma, we create software that helps dealerships and their agency partners create, update, and automate their marketing offers and messaging. Working with our clients, I\u2019ve learned that there are [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":960,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[1],"tags":[24,23,20,19,21,22,18],"class_list":["post-959","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-customer-journey","tag-decrease-marketing-costs","tag-effectiveness","tag-efficiency","tag-experience","tag-impact-assessment","tag-transformational-triangle"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Decrease Your Dealership\u2019s Marketing Costs While Increasing Revenue | AutoSigma<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autosigma.stage.hello406.dev\/decrease-your-dealerships-marketing-costs-while-increasing-revenue\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Decrease Your Dealership\u2019s Marketing Costs While Increasing Revenue | AutoSigma\" \/>\n<meta property=\"og:description\" content=\"Written by Matthew Strunk Marketing efforts that are reliably profitable for your dealership can feel elusive and challenging to make, but there\u2019s hope! 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